Returns, Refunds and Exchanges Policy

 

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email sawyflags@yahoo.com to request a refund and we will assign you a return authorization #.

2. Include in your package a signed letter stating the reason for your return and the original receipt.

 

Return Exceptions

Some items can not be returned. These include custom printed products. Merchandise that has been used or altered will not be accepted for return or exchange.

 

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

 

Exchanges

If your item is in  new condition, you may exchange your item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

 

Payment Policy

Accepted Methods of Payment Credit Card (Visa, Master Card, American Express, Discover) Paypal,  Check/Money Order

 

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

 

Mailing Address For Check/Money Order

Open House Flags (Sawy Plus Inc.)

3419 East Chapman Ave # 235

 Orange Ca 92869
 

 

Shipping Policy

Turnaround
All orders are shipped within 2 business days Monday - Friday 8am - 5pm.

 

Carriers

We use the following carriers to deliver our orders:
UPS Ground / UPS Express/ USPS
 

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

 

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional ship